Contact Us
Online Poker is an independent comparison site for players looking to play poker online for money in the US. If something on the site doesn't add up, you've spotted outdated information, or you simply want to ask a question before you sign up anywhere, this page is for you.
What we can help with
We cover a specific corner of the internet — real money poker sites, their bonuses, traffic, banking options and licensing status — so we're best placed to help with things like:
- Corrections to a bonus figure, rake structure, or licensing detail on one of our reviews
- Questions about how we rank and score the operators listed on this site
- Reporting a broken link, outdated promotion, or a site that has changed its terms
- General feedback on our coverage of cash games, tournaments, Spin & Gos, or payment methods
What we can't help with: account issues, deposits, withdrawals, verification (KYC), or customer disputes with any of the poker sites themselves. We don't operate any of the brands we review, so those matters need to go directly to the operator's own support team — our About Us page explains this separation in more detail.
Before you get in touch
A few common questions are already answered elsewhere on the site, which may save you a wait for a reply:
- Wondering why a site sits where it does in our rankings? See how we score operators below, or check our full reviews for the specific bonus terms and playthrough requirements attached to each offer.
- Worried about the risk side of real money poker, or want to set limits on your own play? Our Responsible Gambling page has practical guidance and helpline information.
- Need the legal detail on how we operate and what we're liable for? That's covered in our Terms and Conditions.
How we assess the sites we contact you about
Every operator listed on Online Poker, including the ones ranked on this site such as Coinpoker, Bovada, Stake, Ignition, and Americas Card Room, is reviewed against the same set of factors: player traffic and liquidity at common stakes, game variety across cash games, MTTs, Sit & Gos and fast-fold formats, rake structure and rakeback value, mobile and software quality, banking options and payout speed, and licensing status. Commission from affiliate partnerships never buys a better position — ratings reflect our own research, not payment.
Online Poker may earn a commission if you sign up with an operator through a link on this site. That relationship never determines how a site is scored or where it appears in our rankings.
Getting a response
When you reach out, include the page or offer you're asking about, and be as specific as possible — a screenshot or a direct quote of the bonus term in question helps us look into it faster. We read every message that comes in, though as an independent, small editorial team we can't guarantee an immediate reply to every query.
A reminder before you play
Online poker for real money is legal and regulated only in certain US states, and none of it is available to anyone under 21 (18 in the small number of states that set the threshold there). If poker stops being entertainment and starts feeling like a way to solve money problems, or if you're finding it hard to stop, the Responsible Gambling page has resources, including the National Problem Gambling Helpline at 1-800-GAMBLER. Poker involves skill, but it also involves risk — nobody who contacts us should expect a guarantee of winning, and we won't tell you otherwise.